COVID-19: Our Commitment to Minimizing Exposure

As we transition back to in-person appointments, KCS is committed to the health and safety of our clients, staff, and community. Below are the list of precautions KCS is taking to minimize risk.  

  • Notifying and informing all clients of protocols:

    • “Symptom-free” requirement to attend sessions in person.  

    • KCS is waving normal cancelation fees for clients who cancel due to symptoms.

    • Handwashing/sanitizing requirement upon entering the offices. 

    • Additional hand-sanitizers placed throughout the office.

    • Asking clients to schedule arrival time to no more than 5 minutes prior to appointment time.

    • 6’ distancing requirement, reinforced with re-arrangement of furniture in lobby to accommodate additional space.

    • Signage throughout the building to education all clients of safety protocols including handwashing, coughing/sneezing, and monitoring for symptoms, etc.


  • Disinfecting/distancing protocols

    • Staff is disinfecting offices, hard surfaces, and common spaces between appointments throughout the day.

    • Due to the negative impact masks have to therapeutic outcomes, staff will likely not be wearing masks. Clients may wear a mask if they so choose. Masks will not be provided by KCS.

    • Offices and waiting rooms have been re-arranged to better accommodate safe-distancing protocols.

    • Office/waiting room has had all unnecessary items removed that are either difficult to disinfect or provide opportunity for frequent use by others.  

  • Notifications

    • Clients are required to notify staff if their job exposes them to those who are infected so alternative plans can be arranged.

    • Clients are required to notify staff if someone on their home falls ill/tests positive. 

    • If a staff falls ill/tests positive, all clients who are believed to have been exposed will be notified. All identities will be protected at all times.

    • If a client falls ill/tests positive, health authorities and all clients will be notified. Identities and therapeutic content will be protected at all times.


  • These guidelines may change based on the status of the virus and state/local regulations. We will notify and discuss any changes with clients as they occur.

© 2019 Kim Keys, PLLC


Tel: 208-991-4696    Fax:  208-902-3728

3050 N. LakeHarbor Ln #248

Boise ID. 83703

Keys Counseling Solutions, Boise ID

Kim Keys, PLLC


Boise counselors, LGBTQ Ally